FAQ
Frequently Asked Questions (FAQ) - Muoi Jewelry
Welcome to our FAQ section! We hope you'll find the answers to your questions here. If you don't find what you're looking for, please don't hesitate to contact our support team via email: support@muoijewelry.com.
About Muoi Jewelry Products
Q1: What is Projection Jewelry? A1: Muoi Jewelry's projection jewelry are unique pieces that embed a micro-engraved image or text within a special stone or lens. When light is shone through it (typically from a phone's flashlight), the image or text is magnified and projected onto a flat surface, creating a personalized and magical experience.
Q2: How can I personalize my jewelry? A2: It's simple! When you select a product, you'll see options to upload your desired image or enter the text you wish to have engraved. Please ensure the image is clear and of good resolution for the best results.
Q3: Does the quality of the image I provide matter? A3: Yes, image quality is very important! High-resolution, clear, and well-lit images will produce the best projection results. We recommend using original photos that haven't been heavily cropped or blurred.
Q4: What materials are Muoi Jewelry pieces made from? A4: Our products are crafted from high-quality materials to ensure durability and lasting beauty. Detailed information about the specific materials will be clearly stated on each product page.
Q5: How do I care for my projection jewelry? A5: To keep your jewelry looking its best, avoid contact with harsh chemicals, perfumes, and water. It's advisable to remove your jewelry before showering, swimming, or exercising. Use a soft, specialized cloth for gentle cleaning. Avoid dropping or subjecting the jewelry to strong impacts to protect the inner projection stone.
Ordering & Payment
Q6: Can I change or cancel my order after it has been placed? A6: Due to the personalized nature of our products, production often begins shortly after an order is confirmed to ensure prompt delivery. Therefore, making changes or cancellations after confirmation is very difficult. Please contact us immediately at support@muoijewelry.com if you need assistance, and we will do our best to accommodate your request if possible.
Q7: What payment methods does Muoi Jewelry accept? A7: We accept major credit cards, including Visa, Mastercard, American Express, Discover, and other secure payment options available at our checkout page.
Shipping & Delivery
Q8: How long does it take to produce personalized jewelry? A8: The production and processing time for your personalized items is 3-5 business days before your order is dispatched.
Q9: What are the estimated shipping times? A9:
- For orders within the United States (US): 7-10 business days.
- For orders to the European Union (EU) and other international countries: 10-15 business days.
Please note that these are estimated times and slight delays may occur due to factors such as customs procedures or weather conditions.
Q10: What are the shipping costs? A10:
- For orders within the United States (US): $5.99.
- For orders to the European Union (EU) and other international countries: $6.99.
Q11: How can I track my order? A11: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your order on the carrier's website.
Q12: Will I have to pay customs duties or import fees? A12: For international orders (outside the US), you may be subject to customs duties, import taxes, and other fees imposed by the destination country. These costs are not included in the product price or shipping fee and are the sole responsibility of the customer. We advise you to contact your local customs authority for more information.
Returns & Refunds
Q13: Does Muoi Jewelry accept returns or offer refunds if I change my mind? A13: No. Due to the highly personalized nature of all our products, which are custom-made to each customer's specific request, we cannot accept returns, exchanges, or refunds due to a change of mind or other subjective personal reasons. Personalized items cannot be reused or resold.
Q14: What should I do if my product is damaged during shipping? A14: If your product arrives damaged, please contact us immediately at support@muoijewelry.com within 48 hours of receiving your order. Please attach clear photos or an unboxing video as evidence of the damage. We will review your case and offer you the option of a new replacement product or a full refund.
Contact Us
Q15: How can I contact Muoi Jewelry? A15: The best way to reach us is via email: support@muoijewelry.com. You can also refer to our address at 1178 Broadway, New York, NY 10001, United States.